Introduction 
Comcast Corporation (through its operating company subsidiaries) is the nation’s leading 
provider of cable, entertainment, and communications products and services, currently 
with over 24 million cable customers, nearly 12.5 million high-speed Internet customers 
and 3.5 million voice customers. More information about Comcast and its products and  services is available from http://www.comcast.com.

Comcast will assist law enforcement agencies in their investigations while protecting 
subscriber privacy as required by law and applicable privacy policies. Three federal 
statutes that Comcast must conform to when releasing subscriber information are: The 
Cable Communications Policy Act of 1984 (47 U.S.C. § 551); The Electronic 
Communications Privacy Act (18 U.S.C. §§ 2510-2522, 2701-2712, 3121-3127); and the 
Telecommunications Act of 1996 (particularly, 47 U.S.C. § 222 pertaining to customer 
proprietary network information or CPNI). Copies of 47 U.S.C. § 551 and 47 U.S.C. 
§ 222 are included in Attachment #2 for reference. Comcast must also comply with other 
applicable state and federal laws. 
Comcast’s primary goal is to provide timely and accurate responses to all law 
enforcement and legal requests. Comcast has highly qualified personnel who are 
responsible for complying with legal requests made of Comcast. Unless otherwise 
required by the request, Comcast’s goal is to provide a response within eight to ten 
working days of each request. If necessary, Comcast employees can offer testimony in 
support of subscriber identifications. However, Comcast encourages the use of affidavits 
in order to avoid personal court appearances wherever possible. 
Note: This Handbook is provided for informational purposes only. Comcast expressly 
reserves the right to add, change, or delete any information contained in this Handbook at 
any time and without notice. Furthermore, Comcast reserves the right to respond or 
object to, or seek clarification of, any legal requests and treat legal requests for subscriber 
information in any manner consistent with applicable law.

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